Peebee Foods Cancellation and Refund Policy At Peebee Foods, we strive for your complete satisfaction with our products. Due to the perishable nature of food items, our policy is structured to address specific issues promptly. 1. Order Cancellation Before Shipment: You may cancel your order for a full refund if the request is made within 4 hours of placing the order or before the product has been dispatched for delivery, whichever is earlier. After Shipment/Perishable Items: Once an order has been shipped, or for perishable items where the preparation process has begun, cancellation is generally not possible. How to Cancel: To request a cancellation, please contact our customer support team immediately with your order ID at [milletsandseeds@gmail.com] or call us at [+91 9946463499]. 2. Refund and Return Policy We only offer refunds or replacements in genuine cases of product defects, damage, or non-delivery. We do not accept returns or offer refunds for reasons related to personal taste preferences. Eligible Situations for Refund/Replacement: Damaged or Defective Products: If you receive a product that is damaged, tampered with, or defective, you must report the issue to us within 24 hours of delivery. Expired Products: If the product delivered has passed its expiry date. Incorrect Product: If you receive an item different from what you ordered. Non-Delivery: If a prepaid order is not delivered due to unforeseen logistical issues on our end. Ineligible Situations for Refund/Replacement: Change of Mind: We do not offer refunds if you simply change your mind after the order is processed. Taste Preference: Personal taste is subjective and not a valid reason for a refund. Damage Caused by You: If the product is damaged after delivery or while in your possession. Refund/Return Process: Contact Us: To initiate a request, contact our customer service team via email at [milletsandseeds@gmail.com] or phone at (+91 9946463499) within the specified timeframes. Provide Proof: You must provide clear photographs and, if possible, an unboxing video of the product highlighting the issue, along with your order details and proof of purchase. Investigation: Our quality team will investigate the complaint. We reserve the sole right to determine if the product is eligible for a refund or replacement. Resolution: If the issue is verified, we will arrange for a replacement product to be sent at no extra cost or initiate a refund to your original payment method. Refunds will be processed within 3-5 business days after our team has approved the request. 3. General Conditions Products must be returned (if requested by us) in their original packaging. Shipping charges incurred during the original purchase are generally non-refundable. In case of any dispute, the decision of Peebee Foods management will be final and binding. 4. Contact Information For all cancellation and refund inquiries, please reach out to us at: Peebee Foods Email: [milletsandseeds@gmail.com] Phone: [+91 9946463499] Support Hours: [09 am - 06 pm] Disclaimer: This template is for informational purposes. Peebee Foods should consult with legal counsel to ensure this policy complies with all applicable consumer protection and e-commerce laws in India (e.g., Consumer Protection Act, 2019, E-Commerce Rules).